Return/Exchange Policy

Returns and exchanges are accepted within 30 days of purchase with receipt, and the item(s) must be in unworn/unused condition. Returns will be issued in the same manner the item was purchased. No refunds, exchanges, or credits will be allowed on discounted/sale items. 

Online Order Return Policy:

If you need to return/exchange a purchased item please contact us first before mailing your return. You can reach us via email turtlecentral@bhic.org or call 910-457-0917. 

Returns/Exchanges for items purchased online should be sent to:
Turtle Central
700 Federal Rd
PO Box 3109
Bald Head Island, NC 28461

Please include your name, phone number, and order number with your return. 

Shipping costs are non-refundable, and you are responsible for the cost of shipping for the return. Items purchased online can be returned in store, as long as it is within 30 days of purchase with receipt.